Refund policy

1. Return & Exchange Period
We offer a 7‑day return policy – you have 7 days from the date of delivery to request a return.

2. Eligibility Requirements

  • Items must be unused, unworn, and in their original packaging, with all tags intact.

  • A valid proof of purchase (order number or receipt) must be provided.

3. How to Initiate a Return

  • Call or WhatsApp us at 0300-7248638 with your order details and reason for return.

  • Once approved, we’ll provide a return shipping label and return instructions.

  • Important: Returns sent without prior approval will not be accepted.

4. Damaged or Incorrect Items

  • Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately at 0300-7248638 so we can resolve the issue.

5. Exchanges
If you’d like a different item, return the original for a refund, then place a new order for the replacement.

6. Refunds

  • Once your return is received and inspected, we’ll notify you.

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Processing times may vary depending on your bank.

  • If it’s been more than 15 business days since approval and you haven’t received your refund, contact us at 0300-7248638.